Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging with packing slip. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at Cortexmanagment@gmail.com. Please note that returns will need to be sent to the following address: CORTEX, PO Box 7846, Newton Stewart, DG8 1AP.

You can always contact us for any return question at Cortexmanagment@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any defects or issues should be reported within 7 days of receiving your order.

Refunds
We will notify you once your refund has been processed in our warehouse, and you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.